AIRBUS SLC S.A. de CV, through its trademark MXLINK, provides broadband data, telephony and mission critical communications services, by virtue of the authorization to establish and operate or operate a telecommunications services marketer, granted by the Federal Institute of Telecommunications on May 24, 2017.
Voice calls will be charged for time units. The unit of time used for charging voice services will be based on minutes, counted from the establishment of the call. Partial minutes of use are rounded to the exact next minute. No unanswered calls or calls received will be charged.
Data services will be measured and priced according to the capacity in bytes, kilobytes, megabytes and gigabytes consumed. Data services will be charged each time mobile data session is initiated on the Client's Equipment, this data is rounded in kilobytes.
Text messages are charged per capacity, for every 160 characters. Any message greater than this number of characters will be charged as two or more text messages according to the total number of characters. Messages received are NOT charged.
The use of mission-critical communication services, such as MC-PTT, encrypted private calls, encrypted messaging, video calling and geolocation, use data services, so their use is debited from the data bags included in the packages of service. The use of critical communication services is priced in kilobytes. Encrypted private calls and MC-PTT can only be made on MXLINK users.
MXLINK service packages are marketed under a post-payment scheme, with a 30-day billing cycle, counting from the moment the plan is activated. The prices of the service packages will be expressed in Mexican pesos and include applicable taxes. Service packages are automatically renewed every 30 days during the term of the contract.
MXLINK will provide the mission-critical communications, mobile telephony and broadband data service in accordance with the quality parameters established by the Federal Telecommunications Institute, in accordance with the applicable regulations. Likewise, it undertakes to guarantee the client the provision of the services according to the parameters and metrics established in the service level agreement or SLA contracted by the client.
Imagen: MXLINK broad band coverage
There are factors outside the Company that may affect the experience and coverage of our users, such as topographic and weather conditions, technical characteristics and the conservation of mobile phone. The use of the service indoors, underground sites, building interiors, elevators, aircraft, structures and places constructed with materials that degrade the radio frequency signals, or in places where there is an unusual concentration of users.
The installation of repeater equipment or signal amplifiers from third parties not authorized or approved by the Instituto Federal de Telecomunicaciones may also affect the quality of the service, as well as the blockers that operate in prisons can affect users who are even kilometers away from the detention centers.
The cancellation of services will be subject to the procedures and penalties established in the client's contract. The cancellation will be effective once the current billing cycle ends.
For all our users to know the rights they have, please see the Users Rights Charter.
AIRBUS SLC S.A. de CV, through its trademark MXLINK, provides broadband data, telephony and mission-critical communications services, by virtue of the authorization to establish and operate or operate a telecommunications services marketer, granted by the Federal Institute of Telecommunications on May 24, 2017. Check the full document here.
